Account deletion request
You can delete your account directly in the application under Settings > Delete account. That option deletes the authentication account and the operational data associated with the game.
If you cannot access the application, send a request to support@heroesofametria.com with the subject “Delete Heroes of Ametria account”. Include the e-mail address associated with the account, or your user ID if available. Do not send passwords, login tokens or personal documents by e-mail.
To protect your account, we may ask for reasonable confirmation of identity. After confirmation, we will process the request within 15 days, unless a legal obligation or a legitimate need for retention applies.
What is deleted
- the authentication account (Google or Apple sign-in);
- the player profile, progress, level, coins and energy;
- characters, pets, equipment and inventory;
- friendships, invitations, guild membership and private conversations;
- push notification tokens.
About the guild chat: messages already sent to a guild chat remain visible to the members of that guild, because they are part of a collective conversation. Each guild keeps only the 100 most recent messages, so they cease to exist as the conversation moves on.
What is kept temporarily
Residual retention. For security, fraud prevention, incident resolution and legal obligations, the following are kept for a limited period:
- a backup copy created at the moment of deletion, automatically erased in 30 days;
- an audit record of the deletion, which contains neither name nor e-mail, erased in 90 days.
After those periods, nothing is kept, unless a longer period is required by law.
Read the Privacy Policy for details.